Privacy Policy
Last updated: December 14, 2024 • Effective: December 14, 2024
At High Mountain Studio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
We collect information that you voluntarily provide to us and information that is automatically collected when you use our services.
Personal Information You Provide
- Name and contact information (email address, phone number)
- Company name and business information
- Project requirements and budget preferences
- Communications and correspondence with us
- Payment information (processed securely by third-party providers)
- Any other information you choose to provide
Automatically Collected Information
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device information and screen resolution
- Pages visited, time spent, and navigation paths
- Referring website or source
- Date and time of access
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Service Delivery: To respond to inquiries, provide quotes, and deliver our services
- Communication: To send project updates, invoices, and service-related notices
- Improvement: To analyze usage patterns and improve our website and services
- Marketing: To send promotional materials (only with your consent, and you may opt out at any time)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Protection: To protect our rights, privacy, safety, or property, and that of our clients
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, email services, payment processors). These parties are contractually obligated to keep your information confidential.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Understand how you interact with our website
- Analyze traffic and usage patterns
- Provide relevant content and improve our services
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.
Third-Party Analytics
We may use third-party analytics services (such as Google Analytics or Vercel Analytics) to collect and analyze usage data. These services may use cookies and similar technologies. You can learn more about how Google uses data by visiting Google's Privacy Policy.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure hosting infrastructure with industry-standard protections
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure processing of payment information through PCI-compliant providers
Important: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws (such as GDPR or CCPA):
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data (right to be forgotten)
Portability
Request transfer of your data in a portable format
Objection
Object to processing of your personal data for certain purposes
Restriction
Request restriction of processing under certain circumstances
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.
European Residents (GDPR)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
Third-Party Services
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.
We may use the following categories of third-party services:
- Analytics: To understand website usage and improve our services
- Hosting: To host and deliver our website reliably
- Email Services: To send communications and respond to inquiries
- Payment Processing: To securely process payments
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our relationship with you and our legal obligations.
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice (such as via email or a prominent notice on our website).
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
High Mountain Studio
Email: hello@highmountainstudio.com
Location: Dallas, Texas, USA
Website: https://www.highmountainstudio.com
We will respond to your inquiry within 30 days, or sooner as required by applicable law.